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Issue: Sprint to replace all Samsung Galaxy S10 units

issue_sprint_to_replace_all_samsung_galaxy_s10_units-75.png
Date: 18 April 2019


According to the sprint, it received a small number of reports about unexpected roaming, data loss, or voice issues on the Galaxy S10 models.

The last two updates pushed by the carrier to all Galaxy S10 units were meant to prevent these issues from manifesting on unaffected devices, they were not supposed to fix the problems. So, if your Sprint Galaxy S10 phone does not have any connectivity issues and you already installed the last two software updates released by the carrier, you should be safe.

If a device has intermittent data and a ticket does not lead to resolution, then exchange the phone based on the following:

- Pre 14 days - the Store Sales team will exchange to new as store representatives do not have refurbsrecs to use and it's part of the Sprint Satisfaction Guarantee (SSG)

- Post 14-day – Asurion technicians will provide replacements.  If no refurbsrecons are available, then the selection will default to new.  

- Customers with Sprint Complete (SC) will not be charged a FEE for this exchange as long as there is no evidence of liquid or physical damage to the handset.

- Customers without SC will be assessed a $75 fee or can work with Samsung for a manufacture warranty solution.

Samsung Galaxy S10 Specifications:

Weight: 157g

Dimensions: 149.9 x 70.4 x 7.8mm

OS: Android 9

Screen size: 6.1-inch

Resolution: QHD+

CPU: Octa-core chipset

RAM: 8GB

Storage: 128/512GB

Battery: 3,400mAh

Rear camera: 16MP + 12MP + 12MP

Front camera: 10MP.



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