Problems with the HTC U11 and how to fix them: The HTC U11 may be a come back to make for a company that has stumbled over the past few years. Now, HTC is opting for an all-new style and build for their latest flagship, together with the distinctive squeeze feature that undoubtedly grows on you. add to that top-of-the-line specifications, a powerful camera, solid battery life, dust and water resistance, and glorious audio expertise, what you get with the U11 may be a very compelling smartphone.
Best HTC U11 cases
That said, as is that the case with any current generation smartphone or tablet, the latest HTC flagship isn’t without its problems. that is why, we’ve rounded up a number of the common issues that HTC U11 users have bump into, with potential solutions to repair them!
Disclaimer: Not each HTC U11 user can bump into these issues. In fact, it’s quite probably that you simply won’t face any of those problems at all.
Problem #1 — Windows 10 not recognizing the phone
Some users have found that once the phone is plugged into their computer, it doesn’t recognize the U11’s internal storage, making it not possible to transfer files to the phone. The HTC sync Manager additionally fails to recognize the device.
Make sure that the USB drivers are updated on your computer, that the phone is updated, which the cable isn’t at fault. HTC additionally has a detailed list offered for once the HTC sync Manager fails to recognize the phone, that you’ll be able to find here.
While the step above has worked for a number of individuals, the difficulty looks to occur once the phone is plugged into the USB 3.0 port of the computer for the majority of users. If your pc additionally contains a USB 2.0 port, it’ll recognize your device, as long as you plug it into that port.
Problem #2 — microSD card problems
Some users have bump into a message that claims that the SD card is corrupt. Others have additionally seen persistent notifications that state that the SD card has been unmounted.
As way because the SD card unmounted/mounted issue is concerned, it’s one thing that’s expected to be fastened with associate approaching computer code update.
In the other case, check that that the microSD card is truly working fine by plugging it into another phone or your computer. If it is, back up all the info on the SD card first so place it back within the U11. On getting the SD card corrupted notification, opt to do a complete format. Then visit the Storage section within the Settings menu and do a safe Eject. you’ll be able to now move your files back on to the microSD card, and place it into the phone while the device is steam-powered off. the cardboard should currently be recognized and work as expected.
Problem #3 — Audio and video out of sync
A few users have found that whereas watching videos, notably on Youtube or those sent on Whatsapp, the video gets stuck after a number of seconds and once it restarts, the audio and video are out of sync.
While this can be unlikely to be a problem with the apps in question, it’s a good idea to make sure that they’re up to date.
Luckily, there’s an easy solution to the current issue. simply wiping the cache partition looks to own done the trick for many users.
Problem #4 — No earphone jack
HTC is ready to provide an excellent audio expertise with the enclosed USB-C USonic earphones, however the lack of a earphone jack has resulted during a couple of issues. First, if you would like to use your regular headphones, a 3.5 mm adapter is out there in the box. However, some users are news that the adapter doesn’t work for them. Secondly, the use of the USB-C port for audio implies that you’re unable to charge your phone whereas listening to music, that is a problem for a few users.
If your earphone jack adapter doesn’t work, keep in mind that the primary time you plug it in, a notification for a firmware update will pop. you’ll be able to also get the update and manage the adapter by downloading the HTC Audio Jack Adapter Toolkit from the Google Play Store here.
If the update notification doesn’t seem when you 1st enter the adapter, it’s best to uninstall the app, restart the phone, and try once more. it should take one or two of tries before it works.
There is unfortunately no easy solution to the second drawback. One choice would be to use a Bluetooth receiver while the device is charging. Another would be to shop for a hub with multiple USB-C ports thus you’ll be able to plug in the charger and therefore the 3.5 millimeter adapter or the USonic earphones at the same time. but there don’t appear to be a lot of reliable choices offered until now. Hopefully HTC themselves can find a solution soon.
Problem #5 — problems where the sole option is to wait for a software update
There area unit a number of bugs and problems that show up with each smartphone that don’t have a workaround available. In those cases, your solely choice is to wait for a software update. And within the case of hardware problems and failures, your solely option are to get a replacement device.
Edge Sense — Edge Sense provides you the option to line the squeeze force based on your requirements. However, some individuals have bump into glitches wherever the perimeters are either extraordinarily sensitive or need a lot more force than what was at first set. this can be a new feature and that we should expect some growing pains. HTC can still make improvements with future computer code updates.
Cell standby battery drain — several users have reported seeing cell standby in concert of the major causes for battery drain. However, there doesn’t actually appear to be any battery drain, with users getting the expected performance and screen on time from the device. A future software update might fix the issue with the numbers that are showing up within the battery section.
sRGB mode — an sRGB Mode is presently offered in the Developer choices, however some users have reported that it doesn’t appear to work once enabled, and automatically turns off once exiting the Settings menu. A future software update won’t solely fix this drawback, however introduce the sRGB mode/vivid mode within the display settings.
Problem #6 — connectivity problems
As is that the case with any new device, you’ll end up facing some connectivity problems with Bluetooth and Wi-Fi. each Bluetooth and Wi-Fi issues are found with the HTC U11.
Turn the device and the router off for at least 10 seconds, then turn them back and try the connection.
Go to Settings – Power saving and ensure that this feature is turned off.
Use the Wi-Fi analyzer to check however crowded your channel is, and switch to a stronger choice.
Forget the Wi-Fi connection by getting to Settings – Wi-Fi and long tapping the connection you would like, then selecting Forget. enter the details and try once more.
Make sure the router firmware is up to date.
Make sure the applications and computer code on the device area unit up up to now.
Go into Wi-Fi – Settings – Advanced and make a note of your device mac address, then check that that it’s allowed access within the router’s mac filter.
With problems when connecting to the car, check the manufacturer’s manual for the device and therefore the car and reset your connections.
Ensure that you’re not missing a vital a part of the connection process.
Go to Settings – Bluetooth and ensure nothing needs changing
Go into Settings – Bluetooth and delete all prior pairings, then attempt setting them up again from scratch.
When it involves problems with multiple device connections, solely a future update are able to address this drawback.